Politique d'expédition

USPS Tracking | Shipsurance Claims / UPS Tracking | Shipsurance Claims / DHL Tracking | Claims

 

DOMESTIC

We ship to all 50 States using USPS Priority Mail and UPS Ground.

All domestic orders are shipped with insurance and tracking, with orders over $75 only requiring signature, notifying both the sender (ISLA SLOANE) and the receiver (you).

 

INTERNATIONAL

We ship to many countries around the globe using USPS International, UPS Worldwide, and DHL Worldwide.

All International orders are shipped with insurance, tracking, and signature delivery confirmation, notifying both the sender (ISLA SLOANE) and the receiver (you). 

USPS COVID-19 service impacts: See all countries with temporary service suspensions

 

LOST PACKAGES

If the package is lost, you must first contact the shipping provider with your tracking number located in your email and work with them. ISLA SLOANE will do everything in our power to assist you in locating the package, but are not obligated for locating or refunding lost packages that have been proven to be dropped with the carrier.

Orders over $75 will require a signature to insure the package arrives safely to you. Please always be sure to double check all entered address information during checkout to avoid a lost package.

To stay informed on packages coming to you, we recommend signing up for the tracking and notification resources provided by USPS, UPS, and DHL on their websites. To follow your package with us, Track Your Order.


DAMAGED PACKAGES 

While we do our best to pack your items safely, handling during transit is still out of our hands. We are just as sad as you to see vintage items break this way!

If the worst happens, and your package is damaged in transit, ISLA SLOANE will provide a refund* or store credit, whichever you choose. 

As a small business, we kindly ask that you first cooperate in providing us the necessary proof of damage so that we can complete the insurance claim with the carrier that mishandled/damaged the package. 

Please note: the packaging and item(s) shipped must not be sent back to ISLA SLOANE until a claim is complete.

To get started on the refund, email the following to hello@islasloane.com :

  • Detailed photos of:
    • All packaging material and damaged goods kept in the original form as received
    • The package and damaged item with the label clearly legible

  • Your contact information for the claims forms
    • First Name, Last Name
    • Address
    • Phone Number
    • Email address

*As a result of carrier insurance policies, ISLA SLOANE is not able to refund or cover loss or damage that is caused by:

  • Your own willful misconduct
  • Ordinary wear and tear
  • Item condition listed in the description
  • Delay, however caused

 

CUSTOMS TAX AND DUTIES

ISLA SLOANE is legally required to declare the full value paid on all ISLA SLOANE orders and must include the correct invoice for customs, should customs request it. If your purchase is made from outside of the United States, you, the buyer, are responsible for all Customs and Duties associated within your own country.

To make paying these taxes more convenient, ISLA SLOANE has enabled Customs Tax and Duties to be added to your order during checkout process. This is only available in certain countries. For specific detailed information regarding your countries requirements, we recommend contacting your local customs office. Countries that require you pay Import Customs Tax and Duties upon receiving your package are listed below.

 

CUSTOMS PAYMENT UPON DELIVERY REQUIRED IN:

Africa

  • Republic of Cabo Verde (CV)
  • Republic of the Sudan (SD)
  • Republic of South Sudan (SS)
  • Federal Republic of Somalia (SO)

Antarctica

  • South Georgia and the South Sandwich Islands (GS)

Asia

  • Republic of Iraq (IQ)
  • Syrian Arab Republic (SY)
  • Democratic Republic of Timor-Leste (East Timor) (TL)
  • Turkmenistan (TM)

Europe

  • Northern Ireland (XI)
  • Russian Federation (RUS)

Oceania

  • Federated States of Micronesia (FM)
  • Republic of the Marshall Islands (MH)
  • Republic of Palau (PW)

North America

  • Territorial Collectivity of Saint-Pierre and Miquelon (PM)
  • Commonwealth of Puerto Rico (PR)

South America

  • Federative Republic of Brazil (BR)
  • Falkland Islands (FK)
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