Politique de remboursement

EXCHANGE + RETURN POLICY for Vintage

All sales are subject to our returns policy.

At this time we are unable to accept returns or offer refunds for vintage and handmade items. Due to their vintage nature, they may come with some wear from being loved by their previous owner. We are also not able to provide refundsFor this reason, please read item descriptions carefully before purchasing. 

Refunds are offered at the discretion of the Splendour Goods team. If your insured package is lost or damaged in transit, you, the buyer, are responsible for initiating the insurance claims process to receive a refund from. Read more details in our Shipping Policy.

If you have an inquiry about your order please email: hello@splendourgoods.com.

 

EXCHANGE - RETURN POLICY

We do accept unworn, unwashed, in-house collection pieces for exchange or store credit within 14 days. As most pieces are made in small batches, we may not have stock availability to exchange sizes, in which case we can only offer store credit. If you have an inquiry about your order please email: hello@splendourgoods.com.

FAULTY POLICY

Every product we send out is checked for quality control, however, if you have received a new piece or modern good item with a production fault, we will happily replace it as long as it has been returned within 10 days of purchase. Splendour Goods will also refund you, the customer, any shipping costs incurred to return a product with a production fault.

If you receive a faulty item, please contact us as soon as you have received your order. This way we can guide you through the returns process and help resolve the problem. Please email hello@splendourgoods.com. and provide an image of the damage, defect or fault for preliminary assessment.

Please note: At our discretion, Splendour Goods will not deem an item as defect if the product has, following the sale & shipment to you, become of unacceptable quality due to normal wear and tear, misuse, or failure to use in accordance with the item's care instructions.

 

FAULTY ITEM RETURN PROCESS

If you receive a faulty item, please contact us as soon as you have received your order. This way, we can guide you through the returns process and help resolve the problem.

• Email hello@splendourgoods.com. and provide an image of the damage, defect or fault for preliminary assessment.
• If the product is confirmed to have a production fault, we will replace the product.
• In the event that we do not have a replacement, you will be refunded through your original payment method.